jilid Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") describes how jilid ("jilid," "we," "us," "our"), the operator of the online gaming platform at jilid.co, collects, uses, stores, and discloses personal information about players and visitors ("you," "your") in connection with the jilid platform and services.

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA") of the Philippines, its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC). jilid is registered as a Personal Information Controller with the NPC as required by applicable regulations.

This Policy applies to all personal data processed by jilid in connection with your use of the Platform, regardless of the device or method through which you access it — including mobile browsers, desktop browsers, and any jilid-branded application. By creating a jilid account or using the Platform, you acknowledge that you have read and understood this Policy.

2. Personal Data We Collect

jilid collects the following categories of personal data in the course of providing its services:

jilid does not intentionally collect sensitive personal information beyond what is necessary for identity verification and regulatory compliance. Where sensitive information (such as government ID numbers) is collected, it is processed exclusively for KYC and AML purposes and is subject to heightened security controls.

3. How We Collect Your Data

jilid collects personal data through the following channels:

• Direct collection: Information you actively provide when registering, completing KYC, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical and usage data collected automatically by the Platform's servers, analytics systems, and cookie mechanisms when you browse or interact with the Platform;
• Third-party sources: Identity verification data from KYC service providers; payment confirmation data from GCash, PayMaya, and partner banks; fraud prevention signals from compliance technology providers; and geolocation data from IP intelligence services used to verify you are accessing the Platform from within the Philippines.

4. Why We Use Your Personal Data

jilid uses your personal data for the following purposes:

• Account operation: Creating and managing your jilid account, authenticating logins, processing bets and game sessions, crediting winnings, and maintaining your account balance;
• Payment processing: Processing deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, 7-Eleven, and Cebuana, and verifying that payment methods belong to the registered account holder;
• Regulatory compliance: Fulfilling jilid's obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (Republic Act No. 9160 as amended), the Data Privacy Act of 2012, and all other applicable Philippine laws and regulations;
• Identity verification (KYC): Verifying your identity and age to ensure eligibility and comply with PAGCOR's know-your-customer requirements;
• Fraud prevention and security: Detecting and investigating fraudulent activity, unauthorised account access, bonus abuse, and collusion;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and to administer self-exclusion and deposit limit requests;
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of jilid's support services;
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, OTPs), service announcements, and — where you have opted in — promotional communications about jilid offers;
• Platform improvement: Analysing aggregated usage data to improve the Platform's features, performance, and user experience.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jilid processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil jilid's obligations to you under the Terms and Conditions — including operating your account, processing bets, and paying out winnings;
• Legal obligation: Processing required to comply with jilid's obligations under PAGCOR regulations, the Anti-Money Laundering Act, and other applicable Philippine laws;
• Legitimate interests: Processing necessary for jilid's legitimate business interests, including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and optional data collection activities, where you have given explicit consent. You may withdraw consent at any time by contacting jilid's Data Protection Officer or updating your account communication preferences.

6. Data Sharing & Disclosure

jilid may share your personal data with the following categories of recipients:

• PAGCOR and Philippine regulatory authorities: Disclosure as required by jilid's operating licence, including player activity reports and compliance submissions;
• Anti-Money Laundering Council (AMLC): Suspicious transaction reports and covered transaction reports as required under the Anti-Money Laundering Act;
• Payment service providers: GCash, PayMaya, and partner banks receive transaction data necessary to process deposits and withdrawals;
• KYC and identity verification providers: Third-party KYC platforms that perform identity document verification and facial matching on jilid's behalf;
• Game software providers: Certain game providers receive anonymised session data necessary to operate certified RNG games and live dealer services on the Platform;
• IT and security service providers: Cloud infrastructure, cybersecurity, and fraud detection providers who process data under strict data processing agreements with jilid;
• Law enforcement and courts: Where jilid is required by a valid legal order, court order, or lawful government request to disclose personal data.

All third-party service providers who process personal data on behalf of jilid are subject to data processing agreements requiring them to implement appropriate security measures and to process data solely for the purposes specified by jilid.

7. Data Retention

jilid retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your account relationship with jilid, and for such additional periods as are required by applicable law and regulation.

Specific retention periods include:

• Account and identity data: Retained for a minimum of 5 years from the date of account closure, in accordance with PAGCOR licensing requirements and the Anti-Money Laundering Act's record-keeping obligations;
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Gaming activity records: Retained for a minimum of 3 years from the date of each session or bet;
• Customer support communications: Retained for 2 years from the date of the interaction;
• Technical and log data: Retained for 12 months from the date of collection, unless extended for security investigation purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

8. Cookies & Tracking Technologies

jilid uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help the Platform function correctly, remember your preferences, and collect analytics data to improve the user experience.

jilid uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function — including session management, login authentication, and security features. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Remember your preferences such as language settings and last-used payment method to provide a more personalised experience;
• Analytics cookies: Collect anonymised data about how the Platform is used — including pages visited, session duration, and error events — to help jilid improve the Platform;
• Security cookies: Support fraud detection, IP analysis, and unusual behaviour monitoring to protect your account.

You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to your jilid account. jilid does not use third-party advertising cookies or share browsing data with advertising networks.

9. Data Security

jilid implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the jilid platform;
• Encryption of sensitive data fields (including payment credentials and identity document data) at rest using industry-standard encryption algorithms;
• Two-factor authentication (OTP via registered Philippine mobile number) for account logins on new devices;
• Role-based access controls limiting jilid staff access to personal data to those with a legitimate operational need;
• Automated anomaly detection to identify unusual account access patterns and potential security incidents;
• Regular security audits and penetration testing of the Platform infrastructure.

While jilid takes comprehensive steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to adversely affect your rights and freedoms, jilid will notify the National Privacy Commission and affected players in accordance with the timelines required by the Data Privacy Act of 2012 and its Implementing Rules.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilid:

• Right to be informed: The right to be told what personal data jilid collects, why it is collected, and how it is used — as set out in this Policy;
• Right of access: The right to request a copy of the personal data jilid holds about you;
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held by jilid;
• Right to erasure: The right to request deletion of your personal data, subject to jilid's legal retention obligations under PAGCOR licensing and the AML Act;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or for processing based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jilid has processed your personal data unlawfully.

To exercise any of these rights, contact jilid's Data Protection Officer using the details in Section 13. jilid will respond to data subject requests within 15 business days. Requests may require identity verification before jilid can act on them.

11. Minors & Age Restriction

If you believe a minor has registered a jilid account, please contact jilid's Data Protection Officer immediately using the contact details in Section 13 below.

12. Changes to This Privacy Policy

jilid reserves the right to update or amend this Privacy Policy at any time. When material changes are made, jilid will notify registered players via the email address on their account and/or by posting a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this Policy will reflect the most recent revision.

Continued use of the jilid platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure by contacting support.

13. Contact & Data Protection Officer

jilid has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Policy. If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or wish to report a privacy concern, you may contact jilid's DPO via the following channels:

• Live Chat: Available 24/7 on the jilid platform — this is the fastest way to reach the support team for general privacy questions;
• Email: [email protected] — for formal data subject requests, please include "Data Privacy Request" in the subject line and your registered mobile number for identity verification.

For complaints that cannot be resolved directly with jilid, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through its official complaint channels.

This Privacy Policy was last reviewed and updated in June 2026 in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and PAGCOR online gaming compliance requirements.